AllSafeX Technical Assistance

How can we help you today?

Find quick answers in our documentation, troubleshoot common deployment hurdles, or report issues directly through verified official channels.

Self-Service Resources

Troubleshoot by Problem Area

Installation & Desktop Clients

Issues installing .deb packages on Linux Mint/Ubuntu, or deploying .exe and .msi installers on Windows workstations.

Linux Guide → Windows Guide →

Authentication & MFA

Lost authenticator devices, TOTP clock drift, password policy lockouts, and emergency administrative account recovery.

MFA Recovery Guide →

SSH Gateway & Port 2222

Connection refused on port 2222, AllSafeX SSH Gateway handshake failures, upstream target timeouts, and key negotiation diagnostics.

SSH Gateway Docs →

Application Startup & Health

Docker containers restarting in loops, PostgreSQL database connection errors, and Redis task broker deadlocks.

Troubleshooting Guide →

Official Channels

Verified Support & Issue Reporting

We maintain transparent, verifiable support channels. If you encounter a bug or need assistance, utilize our official project repositories below.

Official GitHub Issues

Report software bugs, request features, or view actively tracked engineering tasks on the official AllSafeX repository.

Open Issue Tracker

Official Website

Visit the official project website for release notes, product updates, and announcements.

Visit allsafex.com

Source Code Repository

Inspect source code, build scripts, packaging configurations, and release tags.

GitHub Repository

How to Submit an Effective Bug Report

To help engineers diagnose and resolve your issue rapidly, please include the following details when opening an issue on GitHub:

Environment Details: Operating system distribution and version (e.g., Linux Mint 21.3, Ubuntu 22.04 LTS, Windows 11).
Component: Mention whether the issue relates to the Server (Control Plane / Gateway), the Linux Desktop Client (.deb), or the Windows Client (.exe/.msi).
Steps to Reproduce: Clear chronological actions taken prior to the error.
Relevant Logs: Include sanitized excerpts from docker compose logs core or the desktop client terminal.

Frequently Asked Questions

Quick Answers for Administrators

You can execute the Django administrative password reset command directly inside the Core container: docker compose exec core python manage.py changepassword admin.

Run sha256sum AllSafeX-1.0.0-x64.deb in your terminal and compare it with the official release hash: b2d49927976e695d7b6dd565a507f3e84a20b72c918c5417ae41dfcb7135ae32.

Browse our complete guides starting from the Documentation Overview or jump directly to Server Setup, Architecture, or Security Model.